Items in their original and resalable condition may be returned for exchange or refund within 14 days. This can be done by post, or by returning the items to our store. The address for both options is: Paper Parade, 40 Comiston Road, Edinburgh, EH10 5QQ. Please email us at email@example.com before sending your product back.
Customised or bespoke products are excluded and are not eligible for exchange or refund unless found to be faulty.
Bespoke and custom orders
We will provide digital proofs of all bespoke and custom designs for you to approve before printing. Although we take the utmost care to ensure all information is free of errors, ultimately the responsibility lies with the client to check all copy for spelling, grammar and layout. The designs will be printed exactly as they are shown in the proofs, therefore if they are approved and printed with errors any replacements required would be charged for in full. So please double check everything before approving your stationery. Names and addresses must be supplied to us exactly as they should be printed, and we are unable to check or amend these ourselves.
Please be aware that colour displays differently on a screen than it will when printed, so the colours shown in your digital proof will give an indication, but not an exact match, to the physical piece. If you wish to check the colours, we can supply printed proofs which would be charged at £20.
For custom orders we allow two rounds of amends, applicable to customisable copy only. If any changes to the design are needed, or an excess of two rounds of amends, these will be charged accordingly for design time. Please note, additional changes will extend the turnaround time of your order. For bespoke orders we allow two rounds of amends, applicable to design, layout and copy. If any further changes are needed, or if at any point an entirely new design is required, these will be charged accordingly for design time. Please note, additional changes will extend the turnaround time of your order. As all bespoke and custom orders are approved before printing, and are not eligible for exchange or refund. If an order is cancelled once work has started, any deposit or design fee will not be returned.
All designs, including bespoke orders, remain as the copyright of Paper Parade Stationers may not be reproduced in any form without prior consent from Cara Holsgrove or Rachael Sommerville. We do not take responsibility for any copyrighted material, such as the words of hymns or poems, provided by the client to be featured in the stationery. We reserve the right to use any stationery designs, including bespoke orders to promote our products and services in any way we wish. We will never share any of your contact details, or private information such as addresses of your guests with third parties.